Configure Multiple Languages in CRM Portals

Looking to translate your CRM Portal Website in different languages? You've come to the right place! It broadens your audience, expands your horizons and increases your revenue by opening up to the world.

The Internet has a worldwide reach, it's true. Yet, not everyone speaks or understands English. If you want to reach several different markets around the world, translating and localizing your website and marketing content is essential.

If you're still in doubt about how translation and localization will help you reach your company's growth goals, take a look at this list we've compiled; the top 5 benefits of having a multilingual website:

1- Effectively reach any target market. Users will be encouraged to visit your site if it is in their own language. Non-English speaking customers tend to veer away from English-only sites, as they cannot get all the information that they need.

2- Reach more Customers cost-effectively. A multilingual site is cost-efficient. Since your site is available in several languages and countries, you get to reach more people in your target market without having to spend more money.

3- More customers = Higher conversion. Customers like to feel important and if yours believe that you’ve taken the time to study their tastes, needs and language requirements, they’ll be more inclined to purchase your services.

4- Build trust among your customers. Localization generates trust. After all, would you do business with a company whose language you didn’t understand and whose terms and conditions were unclear? Not only will customers appreciate your website being tailored to their needs, but they’ll be far more likely to trust in a company who speaks their own language.

5- Get One Up On The Competition. Search these days is local and if your customers in different target markets are using local search terms to find what they’re looking for, your site will appear higher in their search. Kiss the competition goodbye if they’re working with a monolingual site.

Supported languages in CRM Portals?

The table below shows all the languages currently available out of the box. This list can be found in Dynamics 365 by going to Portals > Content > Portal Languages. The Portal Display Name of a language can be changed after selecting the language to change from this page. Note that the list now includes East Asian languages (Japanese, Chinese, and Korean).

Name	Language Code	LCID	Portal Display Name
Basque - Basque	eu-ES	1069	euskara
Bulgarian - Bulgaria	bg-BG	1026	български
Catalan - Catalan	ca-ES	1027	català
Chinese - China	zh-CN	2052	中文(中国)
Chinese - Hong Kong SAR	zh-HK	3076	中文(香港特別行政區)
Chinese - Traditional	zh-TW	1028	中文(台灣)
Croatian - Croatia	hr-HR	1050	hrvatski
Czech - Czech Republic	cs-CZ	1029	čeština
Danish - Denmark	da-DK	1030	dansk
Dutch - Netherlands	nl-NL	1043	Nederlands
English	en-US	1033	English
Estonian - Estonia	et-EE	1061	eesti
Finnish - Finland	fi-FI	1035	suomi
French - France	fr-FR	1036	français
Galician - Spain	gl-ES	1110	galego
German - Germany	de-DE	1031	Deutsch
Greek - Greece	el-GR	1032	Ελληνικά
Hindi - India	hi-IN	1081	हिंदी
Hungarian - Hungary	hu-HU	1038	magyar
Indonesian - Indonesia	id-ID	1057	Bahasa Indonesia
Italian - Italy	it-IT	1040	italiano
Japanese - Japan	ja-JP	1041	日本語
Kazakh - Kazakhstan	kk-KZ	1087	қазақ тілі
Korean - Korea	ko-KR	1042	한국어
Latvian - Latvia	lv-LV	1062	latviešu
Lithuanian - Lithuania	lt-LT	1063	lietuvių
Malay - Malaysia	ms-MY	1086	Bahasa Melayu
Norwegian (Bokmål) - Norway	nb-NO	1044	norsk bokmål
Polish - Poland	pl-PL	1045	polski
Portuguese - Brazil	pt-BR	1046	português (Brasil)
Portuguese - Portugal	pt-PT	2070	português (Portugal)
Romanian - Romania	ro-RO	1048	română
Russian - Russia	ru-RU	1049	русский
Serbian (Cyrillic) - Serbia	sr-Cyrl-CS	3098	српски
Serbian (Latin) - Serbia	sr-Latn-CS	2074	srpski
Slovak - Slovakia	sk-SK	1051	slovenčina
Slovenian - Slovenia	sl-SI	1060	slovenščina
Spanish (Traditional Sort) - Spain	es-ES	3082	español
Swedish - Sweden	sv-SE	1053	svenska
Thai - Thailand	th-TH	1054	ไทย
Turkish - Turkey	tr-TR	1055	Türkçe
Ukrainian - Ukraine	uk-UA	1058	українська
Vietnamese - Vietnam	vi-VN	1066	Tiếng Việt

Reference : https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/enable-multiple-language-support

How to configure multiple languages in CRM Portal?

The following is a step by step guide to enable multi-language in the Dynamics 365 Portal. For demonstration I am configuring Turkish and Hindi languages.

In Dynamics 365, navigate to Settings -> Administration and click on the Languages button.

You then have a list of languages that you can enable for Dynamics 365.  Choose the language(s) that you want to be available on your portal.

Once selected, click “Apply”.  Note that this is something you should consider doing during a maintenance window.

The language will be enabled.  This may take a while.

The language will be enabled.  This may take a while. 

While you are waiting, might be a good time to sit back and relax with your favourite beverage.

Now that the language is enabled for Dynamics 365, you will now need to enable it for the Portal.  Navigate to the website record (Portals -> Websites)  You will see a sub-grid listing the supported languages.  You will see the language that should match your Dyn365 default language.

On the right side of the sub-grid, click the “+” icon to add additional languages to your portal.  You will be able to choose the languages and also designate if the language is published or not.

Once save, you should see the language active on web site record.

Once languages activated, Your web pages, web links and content snippets will be cloned for each language you activate.  

Navigating to the Portal, you will now have a dropdown on the main menu to choose the language that you want to view the portal in.

You can change language of Weblinks content in respective language by following below steps

Cheers😎