Saturday, 13 January 2018

Configure Multiple Languages in CRM Portals

Looking to translate your CRM Portal Website in different languages? You've come to the right place! It broadens your audience, expands your horizons and increases your revenue by opening up to the world.

The Internet has a worldwide reach, it's true. Yet, not everyone speaks or understands English. If you want to reach several different markets around the world, translating and localizing your website and marketing content is essential.

If you're still in doubt about how translation and localization will help you reach your company's growth goals, take a look at this list we've compiled; the top 5 benefits of having a multilingual website:

1- Effectively reach any target market. Users will be encouraged to visit your site if it is in their own language. Non-English speaking customers tend to veer away from English-only sites, as they cannot get all the information that they need.

2- Reach more Customers cost-effectively. A multilingual site is cost-efficient. Since your site is available in several languages and countries, you get to reach more people in your target market without having to spend more money.

3- More customers = Higher conversion. Customers like to feel important and if yours believe that you’ve taken the time to study their tastes, needs and language requirements, they’ll be more inclined to purchase your services.

4- Build trust among your customers. Localization generates trust. After all, would you do business with a company whose language you didn’t understand and whose terms and conditions were unclear? Not only will customers appreciate your website being tailored to their needs, but they’ll be far more likely to trust in a company who speaks their own language.

5- Get One Up On The Competition. Search these days is local and if your customers in different target markets are using local search terms to find what they’re looking for, your site will appear higher in their search. Kiss the competition goodbye if they’re working with a monolingual site.

Supported languages in CRM Portals?

The table below shows all the languages currently available out of the box. This list can be found in Dynamics 365 by going to Portals > Content > Portal Languages. The Portal Display Name of a language can be changed after selecting the language to change from this page. Note that the list now includes East Asian languages (Japanese, Chinese, and Korean).

NameLanguage CodeLCIDPortal Display Name
Basque - Basqueeu-ES1069euskara
Bulgarian - Bulgariabg-BG1026български
Catalan - Catalanca-ES1027català
Chinese - Chinazh-CN2052中文(中国)
Chinese - Hong Kong SARzh-HK3076中文(香港特別行政區)
Chinese - Traditionalzh-TW1028中文(台灣)
Croatian - Croatiahr-HR1050hrvatski
Czech - Czech Republiccs-CZ1029čeština
Danish - Denmarkda-DK1030dansk
Dutch - Netherlandsnl-NL1043Nederlands
Estonian - Estoniaet-EE1061eesti
Finnish - Finlandfi-FI1035suomi
French - Francefr-FR1036français
Galician - Spaingl-ES1110galego
German - Germanyde-DE1031Deutsch
Greek - Greeceel-GR1032Ελληνικά
Hindi - Indiahi-IN1081हिंदी
Hungarian - Hungaryhu-HU1038magyar
Indonesian - Indonesiaid-ID1057Bahasa Indonesia
Italian - Italyit-IT1040italiano
Japanese - Japanja-JP1041日本語
Kazakh - Kazakhstankk-KZ1087қазақ тілі
Korean - Koreako-KR1042한국어
Latvian - Latvialv-LV1062latviešu
Lithuanian - Lithuanialt-LT1063lietuvių
Malay - Malaysiams-MY1086Bahasa Melayu
Norwegian (Bokmål) - Norwaynb-NO1044norsk bokmål
Polish - Polandpl-PL1045polski
Portuguese - Brazilpt-BR1046português (Brasil)
Portuguese - Portugalpt-PT2070português (Portugal)
Romanian - Romaniaro-RO1048română
Russian - Russiaru-RU1049русский
Serbian (Cyrillic) - Serbiasr-Cyrl-CS3098српски
Serbian (Latin) - Serbiasr-Latn-CS2074srpski
Slovak - Slovakiask-SK1051slovenčina
Slovenian - Sloveniasl-SI1060slovenščina
Spanish (Traditional Sort) - Spaines-ES3082español
Swedish - Swedensv-SE1053svenska
Thai - Thailandth-TH1054ไทย
Turkish - Turkeytr-TR1055Türkçe
Ukrainian - Ukraineuk-UA1058українська
Vietnamese - Vietnamvi-VN1066Tiếng Việt


How to configure multiple languages in CRM Portal?

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The following is a step by step guide to enable multi-language in the Dynamics 365 Portal. For demonstration I am configuring Turkish and Hindi languages.

In Dynamics 365, navigate to Settings -> Administration and click on the Languages button.

You then have a list of languages that you can enable for Dynamics 365.  Choose the language(s) that you want to be available on your portal.

Once selected, click “Apply”.  Note that this is something you should consider doing during a maintenance window.

The language will be enabled.  This may take a while.

The language will be enabled.  This may take a while. 

While you are waiting, might be a good time to sit back and relax with your favourite beverage.

Now that the language is enabled for Dynamics 365, you will now need to enable it for the Portal.  Navigate to the website record (Portals -> Websites)  You will see a sub-grid listing the supported languages.  You will see the language that should match your Dyn365 default language.

On the right side of the sub-grid, click the “+” icon to add additional languages to your portal.  You will be able to choose the languages and also designate if the language is published or not.

Once save, you should see the language active on web site record.

Once languages activated, Your web pages, web links and content snippets will be cloned for each language you activate.  

Navigating to the Portal, you will now have a dropdown on the main menu to choose the language that you want to view the portal in.

You can change language of Weblinks content in respective language by following below steps


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